Refund Policy

This Refund Policy outlines the terms and conditions governing returns, refunds, and related processes for all purchases made on hellotushysale.com. By placing an order on our website, you acknowledge and agree to the terms set forth below. These policies apply uniformly to all customers and all products available through our store, including bidets, bathroom accessories, toilet paper, and other related items.

1. Return Eligibility & Time Period


We offer a 60‑day return period starting from the date of delivery. To qualify for a return or refund, items must be unused, in their original condition, and returned in their original packaging where applicable. Products that show signs of damage, misuse, installation, or excessive wear may not be eligible for a full refund.

2. Free Return Shipping


We provide free return shipping for all eligible returns. We will cover the cost of return delivery, ensuring that customers are not responsible for return shipping fees when submitting a valid return request within the stated 60‑day period.

3. Refund Processing Timeline


Once we receive and inspect your returned item, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase. Processing times may vary slightly depending on your payment provider or financial institution, but we initiate all refunds promptly upon completion of inspection.

4. Order Processing & Delivery


All orders are processed and shipped within 1–3 business days, with estimated delivery times of 6–12 business days for all destinations. Delivery timelines apply consistently without distinction between domestic or expedited shipping categories. All orders include free shipping as a standard offering.

5. Non-Refundable Circumstances


Refunds may not be approved in the following situations:

  • Items returned outside the 60‑day return window.
  • Products that have been used, modified, installed, or damaged after delivery.
  • Items returned without original packaging where required.
  • Orders where the product is returned due to customer error, such as incorrect selection or improper use.

In such cases, we reserve the right to deny a refund or offer a partial refund at our discretion.

6. Transaction Currency


All purchases, refunds, and financial transactions on hellotushysale.com are completed exclusively in United States Dollars (USD). Refunds will be issued in the same currency in which payment was received.

7. How to Initiate a Return


To start a return, customers may contact our support team through the official contact channels associated with the website. We will provide instructions for returning the item, including free return shipping arrangements.

8. Policy Updates


We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted on the website. Continued use of our website and services following updates constitutes acceptance of the revised policy.

9. Contact Information


For any questions or assistance regarding returns or refunds, please contact us at:

[email protected]

hellotushysale.com